The complaint letter they can’t ignore.
Say what went wrong in plain English. Redress writes a calm, specific letter that quotes your UK consumer rights and sets a deadline.
Free while we launch. No account needed.
Six everyday problems. One letter for each.
Tap one and we’ll start your letter.
Specific. Calm. Hard to ignore.
Your facts, set out clearlyWhat you bought, when, what it cost and what went wrong, in the right order.
The exact law that appliesQuoted by section. Companies pay attention when you know your rights.
A deadline, and what happens nextFourteen days to reply, with a clear next step if they don’t.
Re: faulty goods (Halden 3-seater sofa)
Dear Sir or Madam,
I bought this sofa from you on 2 November for £129.99. Within a week the frame cracked and the seat has sunk.
Under the Consumer Rights Act 2015, goods must be of satisfactory quality (section 9). If it is within 30 days of purchase I am entitled to reject it for a full refund (section 22).
Please reply in writing by 5 December 2026. If I do not receive a satisfactory response, I will pursue a chargeback and a small claim.
Yours faithfully,
Sam Taylor
And if they still say no?
The letter is step one. You’ll get the whole route, in order, so you always know the next move.
Deadline passes
Send one short chaser, in writing, quoting your first letter.
Ask your card provider
A chargeback, or a Section 75 claim if you paid by credit card for something over £100.
Free dispute resolution
Many companies belong to an ombudsman or approved scheme that will review it for free.
Small claims court
Online, from your sofa, and designed for people without a solicitor.
Free while we launch.
Later it will be £3.99 a letter, once, with no subscription. A solicitor’s letter can cost £100 or more.
Questions
Is this legal advice?
No. Redress drafts a letter from the details you give and points to the law that usually applies. For complicated or high-value disputes, speak to Citizens Advice or a solicitor.
Will the company have to pay?
We can’t promise a result. A clear letter that names your rights and sets a deadline is taken far more seriously than an angry email. If they refuse, you’ll know the next step.
What happens to my details?
What you type is sent to Google’s Gemini AI service to write your letter. We don’t ask for an account, and we don’t keep your answers or your letter. Google may process what is sent under its own terms, so please don’t include card numbers, passwords or other sensitive details.
Does it work in Scotland and Northern Ireland?
Consumer rights are very similar across the UK. Deposit rules differ, so the deposit letter covers England and Wales for now.