Privacy policy
Short version: you type details to get a letter. We don’t make accounts, use cookies or keep your letter. Here’s the full detail.
Who we are
Redress (“we”, “us”) is a small UK-based service that helps people write complaint letters. We are the “controller” of the personal data described below. You can contact us at websitebuilds01@gmail.com.
What we collect and why
- The details you type into the letter form: the company, what you bought or booked, dates, amounts, what went wrong, and your name. We use them only to write your letter.
- Your IP address: stored for up to 25 hours as a counter so no one can overload the service. We use it for nothing else.
- Basic hosting logs: our host, Cloudflare, records technical information (such as IP address and browser type) when you visit, to keep the site running and secure.
We don’t ask you to create an account. We don’t use cookies, analytics or advertising trackers.
Our lawful basis
We use your details to provide the letter you asked for (performing a service you requested) and to keep the service secure and working (our legitimate interests).
Who your details go to
- Google (Gemini AI): what you type is sent to Google’s Gemini service so it can write your letter. Under Google’s terms for its free service, Google may use what is sent to improve its products, and people may review it. So please don’t type card numbers, passwords or other sensitive details.
- Cloudflare: hosts this site and our rate-limit counters.
- Google Fonts: the text font is loaded from Google, which means your IP address is sent to Google when you visit.
We don’t sell your data or use it for marketing. Google and Cloudflare may process data outside the UK, using the safeguards they describe in their own terms.
How long we keep it
We do not keep your letter or the details you type. They are used to write the letter and then they are gone from our side. IP counters expire after about 25 hours. Google and Cloudflare keep data according to their own policies.
Your rights
Under UK GDPR you can ask to see, correct, delete or restrict the personal data we hold about you, object to how we use it, and ask for a copy. Because we keep so little, there may be nothing to show, but just ask using the email above and we will reply within one month.
If you’re unhappy with how we’ve handled your data, you can complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint. We’d appreciate the chance to put things right first.
Age
Redress is for people aged 18 and over.
Changes
If we change how we use your data we’ll update this page and the date at the top.